Buy used:
$71.45
FREE delivery 2 - 6 June to Sydney 2000. Details
Used: Good | Details
Condition: Used: Good
Comment: Good condition with moderate shelf wear to binding and pages. Some highlighting and notes.
Only 1 left in stock.
Kindle app logo image

Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet or computer—no Kindle device required.

Read instantly on your browser with Kindle for Web.

Using your mobile phone camera, scan the code below and download the Kindle app.

QR code to download the Kindle App

Follow the author

Something went wrong. Please try your request again later.

Business Process Change: A Business Process Management Guide for Managers and Process Professionals: A Guide for Business Managers and BPM and Six Sigma Professionals Paperback – 8 May 2014

4.2 out of 5 stars 41 ratings
Edition: 3rd ed.

Or $23.82 /mo (3 mo). View 2 plans

You can select and apply an appropriate plan based on your cart value at checkout.

Payment options Interest Total*
$23.82/mo (3 mo)
minimum purchase of $50
0% $71.45
* The payment amount shown here does not include the cost of any additional selected options. See total payment amount (including shipping cost) at the checkout.

** Latitude: Monthly credit card fee (currently $10.95) will apply. Equal monthly repayments apply, account fees, late fees apply. Provider may charge interest. Exclusions apply. For more details click on Learn more above. You acknowledge that credit is provided to you by Latitude Finance Australia ABN 42 008 583 588, Australian Credit Licence number 392145, and the instalment plan is subject to the terms and conditions imposed on you by Latitude. Equal monthly repayments apply (exact amounts specified in your Latitude statement) and card fees will be charged by Latitude. If you fail to make your minimum monthly payment for two consecutive months, you agree that your equal monthly payment plans (Instalment Interest Free Promotion) with a term of fewer than 33 months will change into a minimum monthly payment plan (Interest Free Promotion) for the remaining duration of the initial plan term. If you fail to make a payment on time, Latitude will charge late fees. Latitude will also charge interest on any outstanding balance at the end of the instalment plan period you select at the rate set out in its T&Cs (currently 29.99% p.a.). Interest may also apply to other Latitude credit card transactions or if you do not comply with the Latitude T&Cs.
Account type Interest
Zip Pay
Always interest free^
Zip Money
6 mo interest free,
25.9% p.a. thereafter*
The payment amount shown here does not include the cost of any additional services. See total payment amount (including shipping cost) at the checkout.

^Zip Pay: Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we’ll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit check. Other charges may be payable. Fees and charges subject to change. T&Cs apply.

*Zip Money: Interest free term subject to minimum spend and promotional partner offer. Available to approved applicants only and subject to completion of satisfactory credit check. The repayment advertised will repay the transaction balance within the advertised interest free period. A monthly account fee of $9.95 applies and a one off establishment fee may apply for new customers. Under the contract, minimum monthly repayments are required and will vary depending on your credit limit. Instalment plans split eligible purchases of $300 and above into equal repayments within the interest free period. If you turn off instalments, transactions will be reverted to the minimum monthly repayment. Paying only the minimum monthly repayment may not necessarily repay a purchase within the interest free period. Any balance outstanding at the expiry of the interest free period will be charged at the standard variable interest rate, 25.9% per annum, as at 1 June 2023. Other charges may be payable, see T&Cs. Interest, fees and charges are subject to change. Terms & Conditions apply and are available on application. See your contract for further details. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number (441878).
Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rulesNew material on service processes and on dynamic case managementLearn to integrate various approaches in a broad business process management approach

There is a newer edition of this item:


From the Publisher

Product description

Review

"The book covers a large number of embedded computing topics and therefore can be recommended to any reader interested in getting initial information about this area." --Computing Reviews

"...a practical reference for managers and practitioners interested in BPM or already involved in business process initiatives in large to medium organizations...Readers will profit extensively from the best practices and examples presented." --Computing Reviews

"... this was a good read and should be something that anyone practicing BPM puts into their library and consults often. There is good balance throughout the book. This balance includes a lot of BPM and an appropriate dose of BPMS." --Smarter Process: Thoughts from the CTO, January 5, 2015

About the Author

Paul Harmon is a cofounder and executive editor at Business Process Trends, an internationally popular website that provides a variety of free articles, columns, surveys and book reviews each month on trends, directions, and best practices in business process management. He is also a cofounder, chief methodologist, and principal consultant of BPTrends Associates, a professional services company providing executive education, training, and consulting services for organizations interested in understanding and implementing business process management. At the same time Mr. Harmon serves as a Senior Consultant for AI with Cutter Consortium.

Product details

  • Publisher ‏ : ‎ Morgan Kaufmann
  • Publication date ‏ : ‎ 8 May 2014
  • Edition ‏ : ‎ 3rd ed.
  • Language ‏ : ‎ English
  • Print length ‏ : ‎ 524 pages
  • ISBN-10 ‏ : ‎ 0128003871
  • ISBN-13 ‏ : ‎ 978-0128003879
  • Item weight ‏ : ‎ 1.04 kg
  • Dimensions ‏ : ‎ 19.05 x 3.02 x 23.5 cm
  • Customer Reviews:
    4.2 out of 5 stars 41 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.
Paul Harmon
Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Education: Earlham College (Richmond Indiana) & Columbia University (NYC)

Spent adult life working as a management consultant.

Worked for Geary Rummler in NYC then started Harmon Associates in San Francisco. Wrote newsletters for Cutter Consortium in the 80s and 90s on Expert Systems and Artificial Intelligence, Object Oriented Technology and CASE. Co-founded Business Process Trends - www.bptrends.com - in 2003 and then joined with other to create the BPTrends Associates Methodology for organization and process change.

Have published a series of books on different software technologies that can be used to improve business performance.

Customer reviews

4.2 out of 5 stars
41 global ratings

Review this product

Share your thoughts with other customers

Top reviews from Australia

There are 0 reviews and 1 rating from Australia

Top reviews from other countries

  • Jean-Pierre Moineau
    5.0 out of 5 stars Five Stars
    Reviewed in Canada on 16 January 2016
    Verified Purchase
    EXcellent
  • Dicky Barton
    5.0 out of 5 stars A requirement for Business Professionals
    Reviewed in the United Kingdom on 25 July 2015
    Verified Purchase
    This is a fantastic book and a requirement for the office desk, project management or any personnel who wants to improve or implement a change in how things are done in their business.
  • Prakob Pongpatimet
    5.0 out of 5 stars This is a very good book for practical BPM
    Reviewed in the United States on 21 October 2014
    Verified Purchase
    This is a very good book for practical BPM. If you new to BPM and would like to find the way how to walk and start up from the beginning to advance process, this is meet your requirement. By the way the material of how to build BPM CoE is not enough information, but I still give five start because it help me start BPM project and methodology is practical. My company use BPTrends methodology as startup project.
  • Ed Zavuga
    5.0 out of 5 stars Great book
    Reviewed in the Netherlands on 26 July 2018
    Verified Purchase
    In depth knowledge on BPM , touches all major dependencies in an Enterprise and how makw it work in spite of all the challanges
  • Mark Paetz
    5.0 out of 5 stars Five Stars
    Reviewed in the United States on 13 June 2018
    Verified Purchase
    I bought this book before realizing I could locate the pdf online for free.