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Managing the Professional Service Firm Paperback – 9 June 1997
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Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.
Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."
- Print length384 pages
- LanguageEnglish
- Publication date9 June 1997
- Dimensions15.56 x 2.54 x 23.5 cm
- ISBN-100684834316
- ISBN-13978-0684834313
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Review
Tom Peters author/co-author of In Search of Excellence, Thriving on Chaos, and Liberation Management The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.
Frederic W. Gluck former managing director, McKinsey & Company Important reading -- not just for managing partners, but for new associates.
About the Author
Product details
- Publisher : Free Press
- Publication date : 9 June 1997
- Edition : Revised ed.
- Language : English
- Print length : 384 pages
- ISBN-10 : 0684834316
- ISBN-13 : 978-0684834313
- Item weight : 454 g
- Dimensions : 15.56 x 2.54 x 23.5 cm
- Best Sellers Rank: 261,156 in Books (See Top 100 in Books)
- 7 in Service Industry
- 45 in Business Systems & Planning (Books)
- 158 in Strategic Business Planning
- Customer Reviews:
About the author

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.
Customer reviews
Top reviews from Australia
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- Reviewed in Australia on 4 February 2016Format: KindleVerified PurchaseSeminal piece - I have 2 hard copies and this soft copy for ready reference.
- Reviewed in Australia on 25 April 2023Format: KindleVerified PurchaseA fairly comprehensive book for running a professional services firm. Some good ideas, a few dangerous ones but overall worth a read.
Top reviews from other countries
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Pawlos CharamisReviewed in Germany on 15 February 2018
5.0 out of 5 stars Geniales Buch
Verified PurchaseEinfach geschrieben, spricht Wahrheiten aus und gibt Denkanstöße.
Empfehlenswert für jeden, der als Berater aber auch Sales Manager/Consultant in der B2B Welt unterwegs ist.
Obwohl 1993 geschrieben hat in der Digitlisierungsära kaum an Aktualität verloren.
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Vincenzo GagliardiReviewed in Italy on 4 February 2019
5.0 out of 5 stars Tutto
Format: PaperbackVerified PurchasePietra miliare!
- J. BayleyReviewed in the United States on 19 March 2010
5.0 out of 5 stars Probably a Classic
Format: HardcoverVerified PurchaseRight out of the gate I will admit that I am not an expert in this field. This book was recommended to me by an individual with over ten years experience working for large consulting organizations. My interest in the topic arose out of a career change I was considering that involved an association with a small consulting firm that was in its early formative stages. I found this book to be easy to read and very informative. My understanding is that Maister is pretty much considered the guru of the form and function of these types of firms. This book was published in 1993 and it is essentially a collection of earlier articles written by him for professional publications so some of the material goes back to the 1980's. As one would expect, some of the examples found in these chapters are obviously dated but the over-all concepts seem to have held up well. This book provides a great insight into the types of practices or engagements various professional service firms may have: brains, grey hair and procedural and how they relate to organizational structures and life cycles. This book would be a great value to anyone entering a field populated by professional service firms (law, accounting, management consulting, etc) - especially young people - as it provides an excellent prospective on the issues these organizations must face. It could also be of some value to management folks who must hire these firms from time to time.