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Managing the Professional Service Firm Paperback – 9 June 1997

by David H Maister (Author)
4.6 out of 5 stars 460 ratings
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International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.

Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."

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  1. Print length
    384 pages
  2. Language
    English
  3. Publication date
    9 June 1997
  4. Dimensions
    15.56 x 2.54 x 23.5 cm
  5. ISBN-10
    0684834316
  6. ISBN-13
    978-0684834313
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Product description

Review

James L. Heskett Professor, Harvard Business School; co-author of Service Breakthroughs David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why.

Tom Peters author/co-author of In Search of Excellence, Thriving on Chaos, and Liberation Management The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.

Frederic W. Gluck former managing director, McKinsey & Company Important reading -- not just for managing partners, but for new associates.

About the Author

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

Product details

  • Publisher ‏ : ‎ Free Press; Revised ed. edition (9 June 1997)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 384 pages
  • ISBN-10 ‏ : ‎ 0684834316
  • ISBN-13 ‏ : ‎ 978-0684834313
  • Dimensions ‏ : ‎ 15.56 x 2.54 x 23.5 cm
  • Customer Reviews:
    4.6 out of 5 stars 460 ratings

About the author

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David H. Maister

David H. Maister

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David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

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4.6 out of 5 stars
460 global ratings

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Top reviews from Australia

  • Hugh Hubbard
    5.0 out of 5 stars Five Stars
    Reviewed in Australia on 4 February 2016
    Verified Purchase
    Seminal piece - I have 2 hard copies and this soft copy for ready reference.
    Helpful
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  • Avid Reader
    4.0 out of 5 stars fairly comprehensive
    Reviewed in Australia on 25 April 2023
    Verified Purchase
    A fairly comprehensive book for running a professional services firm. Some good ideas, a few dangerous ones but overall worth a read.
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  • Pawlos Charamis
    5.0 out of 5 stars Geniales Buch
    Reviewed in Germany on 15 February 2018
    Verified Purchase
    Einfach geschrieben, spricht Wahrheiten aus und gibt Denkanstöße.
    Empfehlenswert für jeden, der als Berater aber auch Sales Manager/Consultant in der B2B Welt unterwegs ist.
    Obwohl 1993 geschrieben hat in der Digitlisierungsära kaum an Aktualität verloren.
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  • natasha
    5.0 out of 5 stars Insightful
    Reviewed in the United Kingdom on 25 February 2023
    Verified Purchase
    Excellent book, full of very useful information
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  • Vincenzo Gagliardi
    5.0 out of 5 stars Tutto
    Reviewed in Italy on 4 February 2019
    Verified Purchase
    Pietra miliare!
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  • Vinayak C
    5.0 out of 5 stars Good product
    Reviewed in India on 16 May 2024
    Verified Purchase
    Good product.
    Report
  • J. Bayley
    5.0 out of 5 stars Probably a Classic
    Reviewed in the United States on 19 March 2010
    Verified Purchase
    Right out of the gate I will admit that I am not an expert in this field. This book was recommended to me by an individual with over ten years experience working for large consulting organizations. My interest in the topic arose out of a career change I was considering that involved an association with a small consulting firm that was in its early formative stages. I found this book to be easy to read and very informative. My understanding is that Maister is pretty much considered the guru of the form and function of these types of firms. This book was published in 1993 and it is essentially a collection of earlier articles written by him for professional publications so some of the material goes back to the 1980's. As one would expect, some of the examples found in these chapters are obviously dated but the over-all concepts seem to have held up well. This book provides a great insight into the types of practices or engagements various professional service firms may have: brains, grey hair and procedural and how they relate to organizational structures and life cycles. This book would be a great value to anyone entering a field populated by professional service firms (law, accounting, management consulting, etc) - especially young people - as it provides an excellent prospective on the issues these organizations must face. It could also be of some value to management folks who must hire these firms from time to time.
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