PHRM4031 Written Exam Notes: GPA 7

Description

These are the notes I compiled for my study for the final exam and the quizzes. With these notes, I achieved 7 for this course. These notes are suitable for everyone, especially for people who don't have the time to go through every lecture and tutorial. These notes cover all the topics taught in the whole semester, as well as the practical/tutorial topics (which will be tested in the final exam and quizzes). I integrated the tutorial/practical content as seamlessly as possible into each relevant topic of the notes. Some tutorial topics are not covered in the lecture and are "extra content" being taught that could be tested. These topics are: Topic 1: Managing Operations: Business Strategy Topic 2: Managing Operations: Business Planning Topic 3: Managing Operations: Business Strategy (Prac 1) Topic 4 & 5: Managing Money Financial Reports & Ratios (Lecture & Prac 2 and 3) Topic 6: Managing Money: Budgets Topic 7: Managing Goods/Services: Marketing and Merchandising (Lecture & Prac 4) Topic 8: Managing Goods/Services: Customer Service Topic 9: Managing Goods & Services: Inventory Management (Lecture & Prac 5) Topic 10: Business Ethics Topic 11: Managing People: Leadership and Human Resources (Lecture & Prac 6) Topic 12: Managing People: Interprofessional Collaboration Topic 13: Managing People: Teamwork in Healthcare Topic 14: Managing People: Time & Staff & Performance Topic 15: Managing People: Case Conferencing Topic 16: Managing People: Leading Business (Prac 7) Topic 17: Digital Medicines and Pharmacy Practice Topic 18: Managing Operations: Introducing New Services Topic 19: Practical about "Setting up Pharmacy"